Cancellation requests
Send a written cancellation request quoting the booking reference. The date received by Royal Horizon is used to review applicable charges.
Refund Policy
Refund eligibility depends on the confirmed itinerary, cancellation date, permits, accommodation, transport, and other supplier commitments.
Non-refundable costs
Park fees, permits, flights, insurance, bank charges, and supplier deposits may be non-refundable once committed.
Approved refunds
Any approved refund will be returned through an appropriate verified method, less legitimate non-refundable costs and transfer charges. Processing time depends on providers and banks.
Travel insurance
Comprehensive travel insurance is strongly recommended for cancellation, interruption, medical treatment, evacuation, and baggage risks.
Confirm the details for your journey
Policies, prices, availability, and supplier conditions can change. Ask our team to confirm the current terms that apply to your itinerary.
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